Welcome to iOne Service Center.

Your leading Apple Authorised Service Provider in Phnom Penh

ABOUT US

iOne Service is an Apple Authorised Service Provider in Phnom Penh, Cambodia, staffed by experienced Apple-certified technicians to troubleshoot, service and resolve issues with your Apple Mac, iPad, iPhone and Apple accessories to Apple’s highest standard of service.

We consider customer service our number one priority. With quick turn-around times, no need for reservations and the use of genuine Apple parts, tools and diagnostic equipment, you can always count on our expert staff for professional, quality repairs and friendly guidance along the way.

Get in touch

FAST

FAST

With quick turn-around times of 4 to 6 business days and often same-day exchange or service of your Apple devices iOne Service is here to help you swiftly! No reservations required.

FRIENDLY

FRIENDLY

From the moment you walk in the door you can expect friendly, skilled and versatile assistance from our expert iOne Service team. We provide kind guidance throughout the whole service process to keep you up to speed.

PROFESSIONAL

PROFESSIONAL

Our highly-skilled technicians are regularly trained by Apple and only make use of genuine Apple parts, the latest Apple-provided tools and diagnostics equipment. We pride ourselves with delivering Apple’s highest standard of excellence.

SERVICES

Our services include the careful diagnostics, assessment and repair of all Apple products officially sold in Cambodia. This includes the Mac Pro, iMac, Macbook Pro, Macbook Pro Touch Bar, Macbook Air, Macbook, Mac Mini, iPad 4, iPad Air, iPad Pro, iPhone SE, iPhone 6s and iPhone 6s Plus, iPhone 7 and iPhone 7 Plus, Apple TV, Airport Extreme, Airport Express, Time Capsule, Apple Cable and Accessories.

iOne Service assists consumer, business, government and educational clients. We are recognised for fast turnarounds, a high success rate of repairs and consistently receiving positive customer feedback.

Labour Charges Sample

iPod Shuffle OS Restore $5.00
iPod Nano OS Restore $5.00
iPod Classic OS Restore $10.00
Reset Password $20.00
Hardware Reset $10.00
Remove iCloud $30.00
iPod Touch, iPad, iPhone OS Restore $15.00
Mac OS X Restore $15.00
Application Troubleshooting $15.00
Hardware Diagnostic $10.00
AirPort Device Configure $10.00
Clean iMac $50.00
Clean Macbook Pro Retina/Macbook Pro/Macbook $30.00
Clean Water Damage $50.00
Main Logic Board Macbook/Macbook Pro/Retina $50.00
Main Logic Board iMac $50.00
Sub Board $25.00
Macsafe Board $30.00
Supper Drive $30.00
Hard Drive (include Mac OS Restore Service fee) $35.00

Top Case $50.00
Speaker $30.00
Track Pad $25.00
LCD iMac $50.00
Class Panel (iMac) $50.00
AirPort Card $50.00
Bluetooth Card $30.00
ClamShell $50.00
Fan $20.00
Power Supply $50.00
Battery $30.00
Memory $20.00
Graphic Card $50.00
Cable Types $20.00
Adapter $20.00
Bottom Cover $20.00
Exchange Service (iPad) $30.00
Exchange Service (Shuffle, Nano, Classic) $10.00
Exchange Service (iPod Touch) $20.00
Exchange Service (iPhone) $50.00

FAQ

These frequently asked questions might just be what you are looking for to help you solve an issue.
If you can’t find the right information here or you require alternate assistance, please contact us.

How long will it take?

Because every repair is unique and requires careful diagnostics and assessment, the average turnaround time for repairs is 4 to 6 business days.
Same-day repairs are possible, if we have spare stock available.

What Apple products do you repair?

As iOne Service is an Apple Authorised Service Provider (AASP) we support all Apple Macs, iPads, iPhones and Apple accessories that are authorised by Apple for Cambodia.
This includes: Mac Pro, iMac, Macbook Pro, Macbook Pro Touch Bar, Macbook Air, Macbook, Mac Mini, iPad 4, iPad Air, iPhone SE, iPhone 6s and iPhone 6s Plus, iPhone 7 and iPhone 7 Plus, Apple TV, Airport Extreme, Airport Express, Time Capsule, Apple Cable and Accessories.

What is my Mac’s model and age?

It’s easy to check! Please see this article here on the Apple Support Communities.

What is my repair status?

You can check your repair status anytime by either contacting our friendly iOne Service experts by phone or email, or by verifying it on the Apple Support website here.

Can you unlock my iCloud?

Yes, but only if you have proof of purchase from an authorised Apple Store.

How can i upgrade to Mac OS X Yosemite?

It’s easy! See this Apple support article.

Why can’t I select None when editing my Apple ID payment information?

Don’t worry! It’s all explained here on the Apple Support website.

How can i check my Apple product warranty coverage?

To review your Apple warranty status and support coverage please enter your hardware serial number here on the Apple Support website.

How can i contact iOne Service by email?

You can reach our excellent team anytime by filling out the email-form on the iOne Service website or by dropping us a line at customer.service@ione2u.com.
We love feedback, and take it to heart. Please let us know!

How can i contact iOne Service by phone?

We can’t wait to talk to you! Our iOne Service team of experts is available all week from 9am-8pm on 023 99 75 75 | 081 99 75 75 | 085 99 75 75.

TIPS AND TRICKS

Our iOne Service team of Apple experts regularly shares the latest tips and tricks videos in this section. You don’t want to miss it!

iPhone 6 & 6 Plus Cambodia Unboxing

In this video we will let you know how to identify the official Apple iPhone 6 & 6 Plus stock that comes with a 12-months local, limited warranty.

Our iOne Service Apple Authorised Service Provider (AASP)
is conveniently located on the 3rd floor of the iOne Building
along Mao Tse Tung Boulevard, in downtown Phnom Penh, Cambodia.

CONTACT US

Got a question? Need some guidance?
The iOne Service team is here to help.

Drop us a line and also include your
phone number, if you prefer a call back.
A iOne Service specialist will get back to you shortly.

3rd Floor, Unit 01, No. 25, Mao Tse Tung Blvd, Boeung Keng Kang I, Chamkar Morn, Phnom Penh, Cambodia

Mon-Sun: 9am-8pm

023 99 75 75 | 081 99 75 75 |  085 99 75 75
www.iOneservice.com
information@iOne2u.com